Largest Human Hair Extensions Factory offering Royal Russian & Premium East European Hair-Lines WorldWide
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Elmilano Extensions > REFUND POLICY

Here are some answers to your questions about how to return your El-Milano Extensions product.

Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

We are more than happy to accommodate returns on hair extensions that have NOT been worn, used or tampered with.

You may return your Hair Extensions order ONLY if they have NOT been used or manipulated with, meaning they have NOT undergone any interactions with, due to which it has lost the original appearance and qualities in which it was originally sent from the factory.

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ACCEPT hair that has been used or that has undergone any interactions with, due to which it has lost the original appearance in which it was originally sent from the factory. This is all done for the safety of all of our clients.

We are not alone; other hair extensions suppliers do not allow returns of opened and used items for the same reasons.

You must contact us first at ( within the industry-leading seven (7) day return period, describing the reason for the return, with attached pictures and videos if necessary. After our team reviews the issue, we will contact you regarding the possibility of the return or an exchange. All El-Milano Hair Extensions must be shipped back in the original packaging and the packaging including extensions must not be defaced or manipulated in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.

The returned items will be inspected to see if you qualify for a return. Used merchandise will not be refunded.

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because El-Milano Extensions will not be responsible for lost returns.

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

A full refund will be issued to your original payment method after we have received, inspected, and confirmed that the returned hair extensions were not used or tampered with. The orders which are followed Factory MOQ policy can be refunded.

We will provide a full refund on unused hair extensions within industry leading thirty (30) days of the date that we receive your returned hair extensions.

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from. Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

You may contact us by e-mail at and we will reply to you within 24 hours.

If you wish to exchange your item(s) please follow our exchange policy here.