FAQ

“El-Milano Extensions” is known as a sole Human Hair Factory in Central Asia for over 23 years who distributes a wide range of natural human hair extensions and wigs all over the world. There are a variety of different hair textures, colours, and lengths in our assortment.

We offer two Exclusive Hair Lines:
1. East European – Premium Quality
2. Russian Hair- Royal Quality

Our hair is cut off from a head, carefully washed, combed out off short hair, undyed, without nits/lice and it lies in the same direction (Remy human hair). All our hair is exclusively collected in Uzbekistan and other countries of former of USSR.

East European HAIR – available in straight hair texture ONLY. The texture of the hair is coarser by comparison to Russian Natural Hair which is one of the main difference. The hair has been collected from all over  (Central Asia) and available in regular quantities. The hair is unprocessed (100% natural virgin human hair). It’s IDEALLY suitable for bleaching purposes, especially for big hair factories that would like to bleach dark hair into blond colour (#613) or any other shade. It is also widely used for hair extensions and for hair wigs and hairpieces.

Russian Hair – Classic Soft straight and Natural wavy/curly textures are available. The hair is collected from European girls from the former CIS countries such as Azerbaijan, Georgia, Armenia, Kazakhstan and others.

Classic Soft Russian Hair in straight texture is much softer and thinner than regular Uzbekistan hair. The Caucasian population is the main market which gives preference to our Russian Natural Virgin Human Hair.
Naturally Wavy/curly Russian Hair is the rarest and the MOST EXCLUSIVE hair type within our company. Our Wavy/Curly Russian Hair has rough hair texture which perfectly blends with African American clients. Colours range from dark brown to brown and black colours. All are natural hair colours.  This natural hair texture is Highly demanded, however, available in limited quantities. Therefore, the orders are implemented by schedule.
All other features are identical within Russian Hair the same way as with our East European Hair.

Kindly forward us your detailed inquiry to (info@elmilanoextensions.com,  sales@elmilanoextensions.com, sales01@elmilanoextensions.com, sales02@elmilanoextensions.com, sales03@elmilanoextensions.com, sales04@elmilanoextensions.com, sales05@elmilanoextensions.com, sales07@elmilanoextensions.com, sales08@elmilanoextensions.com)

You can also reach us by calling to one of our phone numbers listed in “Contacts” page. Or you can PLACE AN ORDER online. Our Sales & Marketing managers will do their best to contact you in the shortest time period and process your request accordingly. We confirm the quantity, description and order availability.

El-Milano Extensions Company only deals with wholesale purchases and customers. Our MOQ is no less than 5kg.

Firstly, this will greatly help you save on shipping charges since each extra kg you are ordering is becoming cheaper in price rather than you order just 1 or 2kg.

Secondly, the customs expenses and procedures for sending 1kg or 5kg or 50kg are the same and this brings lots of hassle to both us and our customers. Kindly bear this in mind.

And finally, we are the wholesale factory and since we provide very reasonable and factory prices, we kindly encourage our customers to place larger orders so that the factory can handle them in more professional and easier manner. Honestly speaking, implementing larger orders is much easier & reasonable to handle for the factory today and also convenient for customers too.

Yes, you can mix the product types, lengths and colours within your 5kg order.

EL-Milano Extensions Company is a wholesale factory and we deal only with wholesale purchases. Every single customer is serviced individually by our professional Sales & Marketing Managers.

For over 23 years our company reputation is built on trust. In El-Milano Extensions we look after quality, service and long-term relationship with every single customer. We always deliver high-quality hair extensions products and keep the consistency of quality on your every purchase. Our new-come customers can always rely on and put their trust in us and place the order based on our MOQ.

The order fulfilment timeframe depends on your order amount and type. If the order is available in stock and there is no need for preparation, then we can ship it as soon as we receive the payment. Preparation time of your order must be discussed with our sales manager, before it is accepted.

Once the order is checked the availability and confirmed, we will send you an invoice for your payment. El-Milano Extensions company accepts 100% prepayment. We accept Bank Wire Transfer or you can use WISE (former TransferWise) online payment processing platform which has mobile application as well. We recommend using WISE as you may attach your debit card or bank account and forward the payment quickly. And the transaction fees are very low.

As soon as the payment arrives at our bank account, we will ship the consignment. Depending on your choice, “EL-MILANO EXTENSIONS” ships its hair extension products by different shipping carriers such as UPS Express, EMS, ARAMEX, FedEx and also DHL.

Yes, in the El-Milano Extensions Factory we have every opportunity to produce any types of customized orders. However, we need exact details or physical samples in order to process it identically.

Yes, we accept German, Spanish, Italian, Russian, Persian, Hebrew languages enquires from our customers.

If cared properly the hair extensions life-span is over 12 months. We use a modern technology for the bleaching purpose and we keep the cuticles IN-TACT.

Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

For more information please check our Return Policy.

A full refund (except for the shipping charges) will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal. The orders which are followed Factory MOQ policy can be refunded.