Basically, this means that the client will get the hair the exact lengths in each kilogram. For example, each kg of hair with a size of 12-32 "contains lengths of 12", 14 "16", 18 ", 20", 24 "28" and 32 "inside. The same applies to all lengths within all hair types.
El- Milano Extensions has a massive warehouse, where all type of ready products are kept, which assures that your parcel will be sent immediately. In case if your order is specific and requires extra time for preparation, you will be provided a written notification about fulfillment time in your invoice, before your payment proceeds.
In case if you have:
a) The product which was not indicated on your invoice
El- Milano Extensions provides 3 calendar days to the customer, from the date you have received the parcel, to review the parcel and apply for return policy. The parcel delivered date will be identified by the tracking number of the parcel. Please note: *your parcel must be unused and in the same condition that you have received. The hair extension products must be in an original packaging.
Once the returned parcel is received by El- Milano Extensions Company, our specialists will inspect it and you will be notified about the condition of the parcel.
If the initial damaged condition is approved by the inspectors of our company, the refund will be conducted to you via Credit Card payment, or via the original way of the payment. In case if we refund the payment via Credit Card or Bank wire transfer, you will receive the money in a certain period of time, depending on your bank’s system.
The client is responsible for the shipping costs of the parcel, and please note: El – Milano Extensions Company is NOT liable for shipping refunds. In case, if the shipping was not sufficiently paid by the customer, the shipping cost will be deducted from the total amount of that particular refund.