FAQ

1. What types of Hairline do you offer?

“El-Milano Extensions” is known as #1 Human Hair Factory in Central Asia for over 18 years who sells a wide range of natural human hair extensions and wigs all over the world.  There is a variety of different hair textures, colours, and lengths in our assortment.   

We offer two Exclusive Hair Lines:

   1) ✰ East European - Premium Quality    2)♕ Eurasian Hair- Royal Quality

We supply many famous hair companies in Europe, America, Asia, Africa and Australia. Our hair is cut off from a head, carefully washed, combed out off short hair, undyed, without nits or, and it lies in the same direction (Remy human hair). All our hair is exclusively collected in Uzbekistan and other countries of former of USSR.lices

 

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2. What is the difference between East European and Eurasian hair lines?

East European HAIR - available in straight hair texture ONLY. The texture of the hair is coarser by comparison to Eurasian Natural Hair which is one of the main difference. The hair has been collected from all over  (Central Asia) and available in regular quantities. The hair is unprocessed (100% natural virgin human hair). It's IDEALLY suitable for bleaching purposes, especially for big hair factories that would like to bleach dark hair into blond colour (#613) or any other shade. It is also widely used for hair extensions and for hair wigs and hairpieces. 

 

EURASIAN HAIR - Classic Soft straight and Natural wavy/curly textures are available. The hair is collected from European girls from the former CIS countries such as Azerbaijan, Georgia, Armenia, Kazakhstan and others.

Classic Soft Eurasian Hair in straight texture is much softer and thinner than regular Uzbekistan hair. The Caucasian population is the main market which gives a preference to our Eurasian Natural Virgin Human Hair. 
Natural Wavy/curly Eurasian Hair is the rarest and the MOST EXCLUSIVE hair type within our company. Our Wavy/Curly Eurasian Hair has rough hair texture which perfectly blends with African American clients. Colours range from dark brown to brown and black colours. All are natural hair colours.  This natural hair texture is Highly demanded, however, available in limited quantities. Therefore, the orders are implemented by schedule.
All other features are identical within Eurasian Hair the same way as with our East European Hair.

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3. How do I place my order in El-Milano Extensions Company?

Kindly forward us your detailed inquiry to  (info@elmilanoextensions.com, sales@elmilanoextensions.com, sales02@elmilanoextensions.com, sales03@elmilanoextensions.com, sales@04elmilanoextensions.com, sales05@elmilanoextensions.com) You can also reach us by calling to one of our phone numbers listed in "Contacts" page. Or you can PLACE AN ORDER online. Our Sales & Marketing managers will do their best to contact you in the shortest time period and process your request accordingly. We confirm the quantity, description and order availability.

 

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4. What is the Minimum Order Quantity in El-Milano Extensions?

El-Milano Extensions Company only deals with wholesale purchases and customers. Our MOQ is no less than 5kg. 

Firstly, this will greatly help you save on shipping charges since each extra kg you are ordering is becoming cheaper in price rather than you order just 1 or 2kg. 

Secondly, the customs expenses and procedures for sending 1kg or 5kg or 50kg are the same and this brings lots of hassle to both us and our customers. Kindly bear this in mind. 

And finally, we are the wholesale factory and since we provide very reasonable and factory prices, we kindly encourage our customers to place larger orders so that the factory can handle them in more professional and easier manner. Honestly speaking, implementing larger orders is much easier & reasonable to handle for the factory today and also convenient for customers too. 

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5. Can I mix my order within 5kg MOQ?

Yes, you can mix the product types, lengths and colours within your 5kg order.

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6. Can I purchase online?

EL-Milano Extensions Company is a wholesale factory and we deal only with wholesale purchases. Every single customer is serviced individually by our professional Sales & Marketing Managers. By sending an email to one of our corporate email addresses (info@elmilanoextensions.com, sales@elmilanoextensions.com, sales02@elmilanoextensions.com, sales03@elmilanoextensions.com, sales@04elmilanoextensions.com, sales05@elmilanoextensions.com) your request.

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7. Can I purchase sample/trial orders?

For over 18 years our company reputation is built on trust. In El-Milano Extensions we look after quality, service and long-term relationship with every single customer. We always deliver high-quality hair extensions products and keep the consistency of quality on your every purchase. Our new-come customers can always rely on and put their trust in us and place the order based on our MOQ. 

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8. What is the order fulfilment timeframe?

The order fulfilment timeframe depends on your order amount and type. If the order from stock available products we will ship after receiving the payment. If the order is processed from raw hair it will take 5-7 business days. Due to the high flow of orders in the company sometimes it might be shipped in a longer time. However, we try to manage to ship every single order on time. 

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9. How do I make the payment?

Once the order is checked the availability and confirmed, we will send you an invoice for your payment. El-Milano Extensions company accepts 100% prepayment. We accept Bank Wire Transfer, Credit Card Charge (Visa, MasterCard, Maestro), Easy Money Transfers (MoneyGram, Western Union, Contact, Zolotaya Korona)

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10. How the delivery is processed?

As soon as the payment arrives at our bank account, we will ship the consignment. Depending on your choice, "EL-MILANO EXTENSIONS" ships its hair extension products by different shipping carriers such as UPS Express, EMS, ARAMEX, FedEx and also DHL.

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11. Do you accept customized orders?

Yes, in the El-Milano Extensions Factory we have every opportunity to produce any types of customized orders. However, we need exact details or physical samples in order to process it identically. 

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12. Can we send enquiries in languages other than English?

Yes, we accept German, Spanish, Italian, Russian, Persian, Hebrew languages enquires from our customers.

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13. What is the life time of your Hair Extensions?

If cared properly the hair extensions life-span is over 12 months. We use modern technology for bleaching purpose and we keep the cuticles IN-TACT.

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14. Do you accept returns?

Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with. 

For more information please check our Return Policy.

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15. Will I receive refund payment?

A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal. The orders which are followed Factory MOQ policy can be refunded.

For more information please check our Refund Policy.

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